The JR Group normally asks passengers to refrain from talking on the phone when they are in their seats. According to one passenger, "I become conscious about the noise I make when I type when I’m on regular bullet trains, but I guess I don’t have to here." Another working passenger agreed, adding, "Everyone is concentrating so we can all do our work together."

JR East even rents out wireless routers and disinfecting wet wipes for free. Company officials are hoping to be able to provide an alternative working space connecting Tokyo with regional areas of Japan.